Refund Policy

Merchant-Paid Return Delivery

For customer reference, Begin by contacting customer care. Once the request is accepted, we issue a prepaid return shipping label. To clarify return responsibilities, we cover that label for a change-of-mind return and for every quality-issue case, including merchandise that arrives damaged, defective, incorrect, or incomplete.

Exchange and Refund Completion

For an approved return or exchange, we coordinate an approved replacement after reviewing the return. For a refund, we credit the original payment method after receipt and inspection; allow 5–10 business days after issuance for the financial institution to post it.

Your 30-Day Choice

Within the customer-care process, eligible purchases include a 30-day no-reason return and exchange option measured from delivery. A customer may choose a refund or an exchange without having to justify a change of mind.

Condition and Limited Exclusions

As part of the 30-day program, for a no-reason request, include the original packaging, supplied parts, and purchase evidence when reasonably possible. Custom-made goods, clearance items or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from discretionary returns. To keep eligibility clear, Those exclusions never reduce a customer’s remedies for damage, defect, wrong shipment, or a missing item.

Cancellation Timing

To explain the available remedy, a cancellation request may be made before shipment. Once a parcel has shipped, this Refund Policy supplies the applicable return or exchange process.